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Our Vision

To provide employers, both large and small, with an efficient, cost effective and hassle free method of recruiting people that are right for their business.

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KMB Recruitment Services Ltd

Tel: 01642 240670
Fax: 01642 248088
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Complaints Procedure PDF Print E-mail

KMB Recruitment Services is a professional recruitment agency specialising in employment services within the following sectors:

  • Construction
  • Manufacturing
  • Engineering
  • Business
  • Finance
  • Information Technology
  • Industry

We pride ourselves in being able to recruit and attract high quality personnel for all industries and help your business realise its full potential by achieving your optimum staffing levels and ensuring you get the right candidates.

Based in the North East of England and through our network of global links within the recruitment industry we aim to provide a superior recruitment service for local, national and international businesses.

Our Promise To Our Customers

To provide employers, both large and small, with an efficient, cost effective and hassle free method of recruiting people that are right for their business.

  • We aim to provide a recruitment service that is friendly, cost effective and hassle free
  • Have a dedicated specialist recruitment consultant or team that fully understand your business needs and whom are always on hand to offer any advice
  • We will make full use of KMB Recruitment Services candidate database
  • We aim to provide a superior recruitment service that is friendly, cost effective and hassle free
  •  

If having done this, you remain unsatisfied about the issue you have raised then you may wish to make a formal complaint.

How to make a complaint

If you have a complaint about the service provided by ourselves you can send your complaint by post to KMB Recruitment Services Limited, Unit 117, Cleveland Business Centre, 1 Watson Street, Middlesbrough TS1 2RQ by fax on 01642 248088 or e-mail This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or contact us via our website address www.kmbrecruitment.co.uk.  All complaints should be sent for the attention of Mr McBride, Managing Director.   
In all cases you should aim to provide as much relevant information as possible so that we can deal with your complaint promptly and accurately.  Please also include your contact details in case we need to obtain further information from you. 

pdf Download KMB Complaints Form as a PDF

What happens next?

On receipt of your complaint an acknowledgement of your complaint will come from our Office Manager and who will then proceed to investigate your complaint.  Should you wish to check on progress of your complaint at anytime please do not hesitate to contact us on Tel: 01642 240670 Unit 117, Cleveland Business Centre, 1 Watson Street, Middlesbrough TS1 2RQ alternatively you can email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .   If you do not receive an acknowledgement within five working days of submitting your complaint please do not hesitate to contact us to check on the position of your complaint.

Responding to complaints

In acknowledging receipt of your complaint, we will give an indication of how long it will take to send you a detailed response.  In most cases, we would aim to provide a full reply within 10 working days.  However, this may not always be possible, especially if we need to obtain further information.  If it proves impossible to send a detailed answer to your complaint within the timescale originally indicated we will contact to you again explaining the reason why and to tell you when you will receive a full response.

Dealing with complaints

Each complaint will be given its own unique number.  All complaints will be managed by our Office Manager who is responsible for the area to which your complaint relates and will handle a detailed investigation into your complaint. The Managing Director of KMB Recruitment Services Limited will also take an active personal interest in each complaint to ensure it is handled positively and correctly.  If, however, following our response, you are not satisfied, you can ask for your complaint to be re-referred to our Managing Director Mr Kevin McBride, alternatively, you may wish to write directly to him you can do so at the following address: KMB recruitment Services Limited, unit 117, Cleveland Business Centre, 1 Watson Street, Middlesbrough TS1 2RQ.